Refund policy

Nexon Return, Refund & Exchange Policy

At Nexon, we want you to love what you wear. If something isn’t right, please review our return, refund, and exchange policy below.

⸻

1️⃣ Eligibility Window

• You must notify us within 72 hours of receiving your order if you wish to return or exchange.

• To initiate a return or exchange, contact us at nexonbdofficial@gmail.com

⸻

2️⃣ Conditions for Returns/Exchanges

• Item must be unused, unwashed, and in original condition with all tags/packaging.

• We reserve the right to refuse returns if the item is worn or damaged by the customer.

⸻

3️⃣ Exchange Policy

• We gladly accept exchanges for a different size or style (subject to availability).

• Exchange requests must also be made within 72 hours of delivery.

• Customers are responsible for shipping the item back to us.

⸻

4️⃣ Return & Refund Policy

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved returns will be refunded to your original payment method, minus any delivery charges.

• Delivery charges are non-refundable. If free shipping was offered initially, our standard delivery fee will be deducted from your refund.

⸻

5️⃣ Return Shipping Costs

• Customers are responsible for return shipping costs.

• If the return is due to our error (e.g. wrong or defective item), we will cover return shipping.

⸻

6️⃣ How to Start a Return or Exchange

• Email us at [your email] or message us at [your WhatsApp/phone number].

• Include your order number and reason for return or exchange.

⸻

7️⃣ Exceptions / Non-returnable Items

• Personalized, customized, or final sale items cannot be returned or exchanged.